1. What products do you offer?
We offer a range of beautifully curated gift hampers for all occasions, including housewarming, corporate gifts, birthdays, and more. Each hamper includes high-quality products such as personalised mugs, kitchen tea towels, personalised aprons, diffuser and reeds, balloon gifts, candles, and personalized items like engraved wood chopping boards.

2. Can I customize my Wooden chopping board?
Yes! We offer customization for our chopping boards. You can add a personal message, such as a customized engraving or a personalized note. Contact us for more information on tailoring your perfect hamper.

3. How do I place an order?
You can place an order directly on our website by selecting the hamper you want, customizing it if necessary, and proceeding through checkout. We accept payments via credit card, PayPal, and other secure payment methods.

4. Do you offer international shipping?
No, at this stage we are offering delivery Australia only.

5. What are the delivery times?
Our standard delivery time is 2-7 business days We also offer expedited shipping for faster delivery. Delivery times may vary depending on your location, especially during peak seasons. We will notify you once your order has shipped with tracking details.

6. Can I choose a delivery date for my hamper?
Yes, you can leave us  a specific delivery date during checkout. If you're sending the hamper as a gift, you can let us know the date for delivery to ensure it arrives when you want it to.

7. Can I include a personalized message or card with my hamper?
Absolutely! You can add a personalized card with your gift hamper. Simply provide the message you’d like to include during checkout, and we’ll ensure it’s beautifully presented.

8. Do you offer returns or exchanges?
As our hampers are custom-made, we do not accept returns or exchanges unless the product is defective or damaged during shipping. If you have an issue with your order, please contact us immediately, and we’ll work to resolve it.

9. What happens if an item in my hamper is out of stock?
If an item in your hamper is out of stock, we will notify you promptly and offer a suitable replacement. If a replacement is not available, you will be given the option to cancel or adjust your order.

10. How do I care for my engraved wood chopping board?
To maintain the quality of your engraved wood chopping board, we recommend: please also check out policy on the website

• Hand washing with mild soap and water (avoid the dishwasher).

• Drying immediately after washing.

• Regularly applying food-safe mineral oil to keep the wood hydrated.

• Avoiding exposure to excessive moisture or heat.​

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11. How do I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your shipment's progress directly on the carrier’s website.

12. Can I cancel or modify my order after it’s placed?
Orders can be canceled or modified within [insert time frame, e.g., 24 hours] of placing the order. After this time, orders are processed for shipping and cannot be changed. Please contact us immediately if you need to cancel or modify your order.

13. Do you offer corporate or bulk orders?
Yes! We offer corporate gifting solutions and bulk orders for businesses. Please reach out to us directly for pricing, customization options, and delivery arrangements for large orders.
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